Support

We're a small team and read every message.

Need a hand? Email support@tooly.contact and we'll get back to you — usually within one business day. Please include your browser (Chrome), what you were doing, and any error message so we can help faster.

Getting started

Open web.whatsapp.com and sign in as usual, then open Tooly from Chrome's side panel.
Click Scan to read the contacts and numbers already visible in your session, then export to CSV, Excel, vCard, or JSON.
Everything runs locally in your browser — Tooly is read-only and never sends messages.

Exporting & formats

Choose CSV, Excel (.xlsx), vCard (.vcf), or JSON, plus one-click presets for Google Contacts and common CRMs.
Files download straight to your computer. Nothing is uploaded to our servers.
Details like country, carrier, and local time are computed on your device from bundled offline data.

Premium & licence

Free covers the core export. Premium unlocks filters, CRM presets, and JSON export: Lifetime $30 (pay once), 1-Year $20, or Monthly $4.
Payments are made in cryptocurrency sent directly to our wallet. Once confirmed on-chain, Premium unlocks automatically.
Manage your plan on your account page. Nothing auto-renews without your action.
Signed in but Premium hasn't unlocked? Give the payment a minute to confirm, then reload the account page. Still stuck — email us with your order number.

Privacy & data

Your WhatsApp contacts, numbers, and exports are processed entirely on your device and are never sent to or stored on our servers. See our Privacy Policy for the full detail.

Troubleshooting

Nothing appears after Scan? Make sure web.whatsapp.com is fully loaded and you're signed in, then reopen the side panel and scan again.
Sign-in didn't reach the extension? Complete sign-in in the browser tab, then reopen Tooly's panel.
An export looks incomplete? WhatsApp Web only shows contacts currently loaded in your session — scroll your chat list to load more, then re-scan.

Contact

Questions, bugs, refunds, or account help: support@tooly.contact.

Tooly is an independent tool and is not affiliated with, endorsed by, or sponsored by WhatsApp or Meta Platforms, Inc.